Terms and Privacy Policy

All shipping promotions are only offered in the 48 contiguous states, to FedEx deliverable addresses, no PO Box deliveries. All PO Box shipments and all shipments to Hawaii and Alaska  are excluded from shipping promotions and will be charged USPS/FEDEX actual shipping rates.

**Any product over 150lbs is considered freight and expedited shipping  doesn’t apply. Once the product has shipped, ship to address changes are not accepted.**

TERMS & CONDITIONS
Curious about freight charges? Interested in learning more about your order status? Below, you will find our terms and conditions, freight policies and accepted methods of payment that have all been designed with our customers in mind. Should you still have questions, please contact us today at customerservice@theinverterstore.com
Price Matching Policy
We price match on AIMS Power brand products only. The product must be in stock and ready to ship. We do not price match our competitors if they can’t get the order out same day.
Payment Methods
The Inverter Store accepts Visa, MasterCard, American Express and Discover credit cards, Paypal, Paypal Credit, Apple, Google & Bread financing. Additionally, we can process orders with a pre-paid check or wire transfer. All international orders are approved via wire transfer only. We use 3D Secure technology  for all Visa and Mastercard orders.
Shipping Charges
All in stock orders are shipped same day if received by 2pm PST Monday – Friday. Shipping charges are added to your order as a separate line item. Quoted shipping days are business days and do not include Saturday. Saturday delivery option is an additional fee and Saturday delivery must be selected when placing your order. Warranties and freight quotes are valid in the 48 contiguous United States. International shipments are available, but all additional charges are the responsibility of the customer (including duties, freight, warranty returns). Solar panels and solar racks ship on pallets and require a quote at the time of ordering, please call us at 888-417-8673 for an up-to-date quote.

Effective for Orders Placed On or After February 1, 2026

AIMS Power™ is dedicated to upholding the highest standards of quality, performance, and long‑term reliability. In support of that commitment, we are pleased to announce our most comprehensive, industry‑leading warranty program, designed to provide even greater protection and value for our customers.

Important Effective Date Notice

• The new warranty applies to all orders placed on or after February 1, 2026.
• Orders placed prior to February 1, 2026, will remain covered under the original (previous) warranty terms.
• Orders placed before this date will not be grandfathered into the new warranty.

Applies to all orders placed on or after February 1, 2026

All AIMS Power™ products come with warranty coverage against manufacturer defects as follows, from the date of purchase, unless otherwise indicated:

• High Frequency Inverters and related accessories
  (PWRI, PWRIX, PWRINV, PRM, PWRIG) – 2 Years (some models previously 1 year)

• Low Frequency Inverters and related accessories
  (PICOGLFxxx & PILFxxx) – 3 Years (previously 1 or 2 years based on model)
• AGM batteries – 5 Years prorated

• Lithium Batteries – Lifetime <3500 cycles
• All-in-One Power Units – 3 years (electronics), lifetime (lithium batteries – see details below under lithium batteries)
• Solar Panels – Rigid 25 Year Prorated, Flexible 7 Year Prorated
• Solar Charge Controllers – 2 Years  (some models previously 1 year)
• Solar Racks – 5 Years
• Solar accessories – 3-5 Years (see individual product specs)
• Converters – 2 Years  (previously 1 year)
• Cables – No return accepted
• Fuses – No returns accepted

Within the warranty coverage period, AIMS Power™ will repair or replace, at its sole discretion, any defective product. Some products may carry limited or prorated warranties.

NO REFUNDS AFTER 30 DAYS. REPAIR OR REPLACE ONLY. If item is not in new condition, or if returned with missing accessories and not in original packaging, restocking fees apply. 

Return shipping costs for warranty service or exchanges are the responsibility of the customer. If the product is approved for warranty coverage, AIMS Power™ will cover the cost of shipping the repaired or replacement item back to the customer within the 48 contiguous states.

Warranty Exclusions

This warranty does not cover:

• Products determined by AIMS Power™ to be free of material or workmanship defects
• Excessive wear, misuse, improper installation, lightning damage, or altered products
• Missing or defaced labels, stickers, serial numbers, or identifying information
• Improper care or storage (including water damage or exposure to extreme temperatures)
• Systems that mix battery types, brands, or old and new components
• Products that have been tampered with, altered or customized
• Secondhand purchases or products purchased from unauthorized sellers
• Products outside the warranty period
• To protect the health and safety of our staff, AIMS Power reserves the right to decline any warranty diagnostics or repairs on items deemed unsanitary.

Non-Transferable:
The AIMS Power Warranty covers the original purchaser of the product and is not transferable to any other person or entity. Proof of purchase is required.

RECEIVING YOUR ORDER – Be sure to inspect for any damage or incorrect quantities BEFORE signing for the product. If you accept the product, make sure to have the carrier NOTE the damage before signing.

 Warranty Return Process

It is our goal at AIMS Power™ to provide a comprehensive and hassle-free return and exchange process. As such, please review the below process before initiating warranty claim.

• Contact AIMS Power™ via the AIMS Power return portal at https://aimspower.returnsportal.net/ to submit your warranty return request and obtain a Return Merchandise Authorization (RMA) number.

Note: Be sure to provide the name from the original order as well as a copy of your receipt. Include a detailed description of the problem.

• An automated email will then be sent to the address indicated on the warranty return request containing further instructions regarding packing, shipping and documentation to include when returning the product as well as an RMA authorization number.
• Once the return is received and inspected an e-mail will be sent informing you that the return has been approved and processed. If there are any issues with the return, an additional e-mail will be sent notifying you of such.

Other Items of note:

• AIMS Power™ DOES NOT cover shipping fees for warrantied product sent to AIMS Power. Any product that has been returned and deemed to be of working condition, or was returned without all of the required information, and/or the customer has not paid for return shipping, may be disposed of or destroyed after 30 days.
• Any requested information that is not provided in a timely manner could result in delayed processing of your warranty.
• When shipping the product for a return:
  • Ensure the product is packed accordingly to avoid being damaged in-transit.  Include original packaging, if possible. Use proper protective material to ensure package arrives without damage.
  • Use a shipping method that includes tracking.
  • It is strongly recommended to insure the shipment.
  • AIMS Power™ is not liable for products that are lost or damaged in-transit.
• The RMA authorization email will indicate what, if any, other product contents need to be sent in with the returned product.
• For any other questions please contact us via phone or email. 775.359.6703 or customerservice@aimscorp.net

 Lithium Batteries:

AIMS Power Lithium Batteries include a lifetime warranty covering manufacturing defects for up to 3,500 cycles. Cycle count is assessed through multiple parameters, including the internal Battery Monitoring System (BMS) and additional verification by AIMS Power. This warranty applies exclusively to units sold by AIMS Power or its authorized resellers and dealers. Battery warranty service is provided to the end user directly by AIMS Power at the discretion of the AIMS Power Technical Support Team. Warranty service is NOT provided by any AIMS Power authorized reseller.

Important:
Do not return batteries without an approved Return Merchandise Authorization (RMA). Unapproved returns will be refused.

Diagnostic Evaluation & Prorated Credit

Once received, your battery will undergo a full evaluation by AIMS Power technicians. If the battery is determined to have a manufacturer defect and is non-repairable, AIMS Power will offer prorated credit or replacement based on the battery’s age and usage.

Shipping Responsibility

• Customers are responsible for shipping the product to AIMS Power for evaluation.
• AIMS Power covers shipping of the replacement or repaired product back to the customer.

Used Power Inverters

These used products may have a myriad of conditions including but not limited to: Returns without Original Packaging, Shipping Damage, Water Damage, Electrical Damage (Lightning, Short, Overload, Etc.), Board swap, Outdated Model, Cosmetic Damage (Scratches, dents, bends, nicks, cuts, missing external components), Missing accessories (Remotes, Cables, Bolts, Nuts, Washers).

The Inverter Store cannot determine or list every issue possible with every refurbished item provided. The customer gets no choice on products based on issue. The Inverter Store will choose best of the lot on a first-come first-serve basis.
The Inverter Store makes no guarantee that used product will be in stock at time of purchase, or guarantee of restock if ever a purchase occurs at Zero Stock.
All used inverters sold and received by the customer have a 1-year full replacement warranty for functional defects including but not limited to: Overload, No A/C, No Charge, Low Voltage, High Voltage, Short, Catastrophic Internal Damage, Etc. The Inverter Store will not warranty the product for cosmetic damage or external faults such as dents, cracks or other physical defects that does not affect functionality. The Inverter Store will not warranty missing accessories such as: Remotes, Cables, Voltage Meters, Bolts, Washers, Covers, Fuses, Stickers, Labels, Etc.
All used inverters sold also have a 30 day exchange period for another used product, pending stock. Upgrades are allowed within the first 30 days for used product. The upgrade must be done from the used product line given available inventory at the time. The Inverter Store does not guarantee exchange or upgrades within the Used Inventory due to uncertain and unpredictable availability. Exchanges within the first 30 days must be in working condition when received by the factory. A non-working inverter will be covered under the Replacement Warranty as outlined above.
Upgrades will be handled at AIMS Power’s discretion. All sales are final on used products.
All used inverters returned by the customer will be fully tested and verified of functionality before an exchange can be issued. Any inverter found to be in working order will be returned to the customer, at the customer’s expense. All Used Inverters before being returned must follow AIMS Power’s returns policy outlined above. An RMA Number must be issued before the inverter is returned. Customer is responsible for return shipping.

Any used inverter returned to us and verified to be functional, without the customer paying for return shipping within 30 days, the inverter will be resold or disposed of at AIMS Power’s discretion.